Refund Policy
Last updated: October 22, 2026
This policy covers paid sales of the downloadable SatoshiSolver app. The seller is Elk Horn Enterprises LLC (SatoshiSolver is a product of Elk Horn Enterprises LLC), Bend, Oregon. Contact: hello@satoshisolver.com.
What you can ask to have refunded
You can ask for a refund of the one-time price you paid for the downloadable SatoshiSolver app for Mac and Windows. The purchase is not a subscription. Buying it does not create an account. This policy does not cover the free 1099-DA checker, because that tool costs nothing, and it does not cover other products we have not offered for sale.
No account, and your data stays on your machine
The app collects no data and needs no account. Your data stays on your machine. We don’t track whether you opened the app or exported a report. Because of that, a refund does not depend on usage, and we will not ask you to prove how you used the app.
A license key delivered by email after purchase unlocks file downloads (the PDF, CSV and tax-software files). Importing, reviewing and on-screen results are free.
Do not send us your transaction files, wallet addresses, balances, database, or tax reports. We don’t need them to refund you, and we don’t want them.
14-day refund
Email us within 14 days of the purchase date and we will refund the full price you paid for the app. You don’t have to give a reason. A download does not cancel this window. We can’t see the files on your computer, so the purchase date is what we use, not a usage log.
Where the law gives you a longer refund right that this policy can’t waive, that right still applies.
How to ask
Email hello@satoshisolver.com with:
- the email address you used at checkout
- the approximate purchase date
- a statement that you want a refund, or that a key or installer never arrived
Please write from the checkout email if you can, so we can match the Stripe payment. We don’t keep a separate customer database. Stripe holds the payment record.
How the refund is paid
We refund the price of the app back through Stripe to the original payment method. We don’t refund taxes you owe a government, penalties, interest, or fees a tax preparer charges you. How long the money takes to appear depends on the card issuer. Stripe handles that part. See Stripe’s privacy policy for what Stripe stores about the payment.
If you were charged twice for the same purchase, email us and we will refund the duplicate.
The license key after a refund
The app does not connect to us, so we can’t reach into your computer and switch a key off. If we refund you, you agree to stop using that license key for file downloads (the PDF, CSV and tax-software files), to delete the installer you received for that purchase, and not to share the key. Please don’t keep using a key we refunded. Importing, reviewing and on-screen results are free.
A key or installer that never arrived
If no license key arrived by email after purchase, or the download didn’t work on your Mac or Windows computer, email us. We will resend the key and the download link. If we can’t fix that, we will refund you, including after the 14 days when the problem is a failed delivery. You still don’t need to send your bitcoin records.
Lost key
Losing a key is not by itself a refund. Email us from the checkout address and we will resend the key and the download link.
Please email us before a card dispute
If you want your money back, email hello@satoshisolver.com first. We would rather refund you. A card dispute is harder to match because we don’t keep a customer database of our own.
Contact
Elk Horn Enterprises LLC (SatoshiSolver is a product of Elk Horn Enterprises LLC), Bend, Oregon. Email hello@satoshisolver.com.